Event | Explore the World of Phone2Action

Every quarter or so, we at Phone2Action like to bring our clients and potential clients into our office to try out our new technologies and features first hand. Our June Open House was thus branded “Explore the World of Phone2Action” (a title I actually came up with!). We decided to really make it like a travel experience—guests receive a passport, a map, and at the end of the journey they can get something from our souvenir shop! This was a pretty fast turnaround, but very fun, project.

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We had six product stations and two product design feedback stations, and each station had its own custom sticker that guests would receive to add to their passport after visiting the station. At our Souvenir Shop, guests could redeem their stickers for certain swag items (the more stickers you had, the higher quality items you could redeem them for). We were able to branch out a bit from our typical swag items for this event (sunglasses! umbrellas!) and it was a good testing ground to see what people wanted to take home.

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Since we wanted the passport to feel like a real passport, it was sized accordingly, and the interior pages were peppered with custom graphics that showed the names of the product stations, but looked like real passport stamps (also quite proud of this part).

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To see videos of the passport mockup to final product, click here.

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Front cover and a few interior pages of the passport.
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The stickers for each station.

Overall, we had a great turnout, and the guests seemed to really enjoy the theme.

To see more of the project deliverables and photos, click over to the Behance project.

Thoughts | Creative Burnout

A few months ago, the article “How Millennials Became the Burnout Generation” from BuzzFeed quickly went viral, as it perfectly summed up a lot of the struggles that Millennials (myself included) have been feeling. The author, Anne Helen Peterson, was recently interviewed on Jocelyn K. Glei’s podcast “Hurry Slowly” and it got me thinking a bit more about burnout as it applies to creatives. Anne talks about this in her interview, but burnout is much more prevalent because of the increase in intellectual labor, rather than physical labor. This is especially true for us “creative types,” as there is no distinct rest time—even once you’ve left work, your brain is still working, thinking, and trying to solve problems.

This is compounded by the speed at which work is now expected to be done—the United States itself has adopted a “start up culture,” which favors efficiency and outputs, and focuses on being lean and nimble. There’s nothing wrong with this on its face—but it has an effect on people much more than I think any of us really want to admit or deal with.

I talked a bit about this in my last post, but the focus on outputs when it comes to design and creativity creates a difficult situation. Personally, I can execute designs quickly, which leads to a higher level of output. But this efficiency doesn’t mean that the outputs are necessarily effective or my best work. Since technology has made everything so much faster, everyone’s timelines for accomplishing a goal or finishing a project have shortened—and oftentimes, that makes it more about finishing the project than enjoying the process and being happy with the end result. Even if we may be happy with the end result, sometimes we have to go right into the next project. To use a personal example, even though I was really proud of the ads I designed for the Capitol One Arena, I was not able to take the time to go see them in person, even though they were up for a month. What does that say about the value I place on my own work if I won’t even go five metro stops to see it? “I don’t have time,” I told myself, and now I wish I had made time. But the truth is, in my head, I was already onto the next project. The deadline had been made, stakeholders were pleased, project completed.

But when listening to this episode of “Hurry Slowly,” their discussion on not taking time to appreciate your work as a symptom of burnout resonated with me. Everyone is moving so fast that they don’t stop to appreciate even their own creations (insert the cliche quote from Ferris Bueller’s Day Off about life moving fast). Burnout isn’t something that goes away overnight, or comes on suddenly—I think it’s always kind of the wolf at the door, and you have to be cognizant of a lot of different behaviors—and work to change a lot of behaviors—to not let it in. Clearly this is not something that can be fixed on a large scale quickly, but I think it’s something all creatives (myself included), need to be thinking about.

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Disclaimer: these are my personal opinions and do not reflect the opinions of any of my current or former employers.